If I may, I am going to call out a particular A+ Certification reference guide whose first prep test states:
- When looking for information related to the problem, which of the following is not considered to be a good source? Choose all that apply.
A. Vendor manuals
B. Service documentation
C. Internet Web pages related to the product
D. Competitive knowledge base
My answer: D
The book's WRONG answer:
- A, B, C. When looking for an answer related to a vendor's product, you might find some information on a competitor's knowledge base, but this is not typically going to be a good source of reference for you.